Terms & Conditions 

For Earthling (Guiding Services) – Guided Hikes in Tromsø. 

1. General Information 

Thank you for choosing Earthling! Earthling offers guided hiking experiences to the summit of Fløya mountain that overlooks Tromsø (671m elevation). After reaching the top we will go down to the cable car station where it is possible to descend back to the street via cable car (ticket not included).

Participants must be in good physical health and able to hike uphill for approximately 3.25 km with about a 600m elevation gain before descending at least 175 m to the cable car station which is about 2km from the summit. 

2. Booking and Payment 

- Hikes must be booked in advance through our website or by contacting us directly. 

- Full payment is required at the time of booking to confirm your reservation. 

- The hike includes a guide, a snack at the summit, and optional guidance to the cable car station or bus stop after the hike. 

3. Cancellation Policy 

Customer Cancellations: 

- Full refund if canceled 24 hours or more before the scheduled hike.

- 50% refund if canceled between 24 and 12 hours before the scheduled hike.

Customer cancellations can be provided in written form (by e-mail to phil@earthling.guide) and apply from the date and time of receiving the email. Cancellations can also be made by calling Earthling at (+47) 401 001 51 and apply at the time of the call or answering service message.

Weather or Safety Cancellations: 

- Earthling may cancel a hike due to severe weather at any time sooner than two hours before (8 am) your hike departure time (10 am). 

- Earthling may cancel a hike if the guide is sick.

In such cases, you may choose a new date or you will receive a full refund. After the tour begins weather conditions, or not showing up and arriving after hike departure time (10 am) are not regarded as reasons for refund.

4. Safety and Participation 

- The guide has the right to deny participation to any guest who appears unfit, unprepared, or under the influence of alcohol or drugs. 

- Participants must follow the guide’s instructions at all times during the hike. 

- You are responsible for bringing suitable footwear and clothing for variable mountain weather. 

5. Liability Disclaimer 

By booking a hike, you acknowledge that: 

- You are participating voluntarily and at your own risk. 

- Earthling and its guide are not responsible for accidents, injuries, loss of property, or delays caused by external factors (e.g. weather, cable car operations, public transport). 

- It is recommended that you have personal travel or hiking insurance. 

6. What to Bring 

- Sturdy hiking shoes 

- Warm layers and waterproof clothing 

- Water/beverage 

- Any personal medications 

- A sense of adventure! 

7. Photos and Media 

We may take photos during the hike to share on our website or social media. If you prefer not to be photographed, just let us know before or during the hike. 

8. Contact 

Have questions? Feel free to reach out: 

📧 phil@earthlingtromso.com 

Updated May 2025.

You agree to these terms when booking a hike with Earthling.